Review
Shoppers, this is a chance to review the major points we've covered so far in our attempts to turn you into all into the ideal customer.
At all times when going through the checkout, you remember the cardinal rule. Cashiers are people too. As you know, this means they should be treated with respect. It also means you can speak to them to express yourself, and you should return their greeting.
You do not throw your money down onto the counter as if you were paying a stripper. You hand your money over politely.
You do not contribute to the unnecessary wasting of bags. This means:
You do not double bag bread.
You do not "double bag everything".
You do not take extra bags for your dog's poop or your cat's litter box.
You do not take handfuls of produce bags.
YOU DO BRING YOUR OWN BAGS/BINS/SUITCASE/BACKPACK to pack your groceries into.
You do unload the contents of your basket onto the belt. (your cashier is not your slave)
You use the dividers to separate your groceries from the next person's.
You respect the maximum number of items in the express lane. And you quit your stupid whining/rude comments when we inform you of said limit.
You do not ignore your cashier in order to carry on a meaningless cell phone conversation.
Now, a few other things, shoppers.
* Why do you bring your toddlers to the grocery store at 10pm? They are screaming and cranky because they should be home in bed at that hour!!
* You need a little help respecting boundaries, shoppers. Your area is the rollers that guide your groceries down to the end of the lane. Once we have placed a bag there, you are free to retrieve it. If the bag is still down in our bagging area, you should not reach over to grab it. You're in our space at that point, shoppers, and you're interfering with our ability to do our job. I actually had a woman remove an item from a bag in the bagging area, and tell me which other items to put in the bag. She outlined my exact strategy - I know what I am doing here. We know that meat goes in a bag with meat, and frozen stuff goes in a bag with frozen stuff. Not only is this common sense, but they also teach it to us in training. So please, shoppers. Give us our space.
* Shoppers, I addressed this above, but you really really need to unpack your own basket. A lot of the feedback we have received here at Attention, Shoppers from other cashiers has driven this point home. None of us can understand why you do this. It seems to be just sheer laziness. It's rude, shoppers. It slows us down and it is incredibly demeaning. You are the customers we file under "ridiculous".
* Lastly - and not unrelated to the above point - what is up with your parcel pickup habits, shoppers? Parcel pickup exists for a reason. I guess that reason is for people who have a HUGE load of groceries and don't want to put it in their car by themselves. The reason I prefer is that you are old or physically limited in some way. The one reason it is not is for some poor schmoe to carry your three bags of bread out to your car. Shoppers!!! You can't possibly be this lazy! Can you?
We'd like to hear your stories about annoying cashier habits, shoppers. There's two sides to every story. Represent!! cash_0r_charge@yahoo.com
At all times when going through the checkout, you remember the cardinal rule. Cashiers are people too. As you know, this means they should be treated with respect. It also means you can speak to them to express yourself, and you should return their greeting.
You do not throw your money down onto the counter as if you were paying a stripper. You hand your money over politely.
You do not contribute to the unnecessary wasting of bags. This means:
You do not double bag bread.
You do not "double bag everything".
You do not take extra bags for your dog's poop or your cat's litter box.
You do not take handfuls of produce bags.
YOU DO BRING YOUR OWN BAGS/BINS/SUITCASE/BACKPACK to pack your groceries into.
You do unload the contents of your basket onto the belt. (your cashier is not your slave)
You use the dividers to separate your groceries from the next person's.
You respect the maximum number of items in the express lane. And you quit your stupid whining/rude comments when we inform you of said limit.
You do not ignore your cashier in order to carry on a meaningless cell phone conversation.
Now, a few other things, shoppers.
* Why do you bring your toddlers to the grocery store at 10pm? They are screaming and cranky because they should be home in bed at that hour!!
* You need a little help respecting boundaries, shoppers. Your area is the rollers that guide your groceries down to the end of the lane. Once we have placed a bag there, you are free to retrieve it. If the bag is still down in our bagging area, you should not reach over to grab it. You're in our space at that point, shoppers, and you're interfering with our ability to do our job. I actually had a woman remove an item from a bag in the bagging area, and tell me which other items to put in the bag. She outlined my exact strategy - I know what I am doing here. We know that meat goes in a bag with meat, and frozen stuff goes in a bag with frozen stuff. Not only is this common sense, but they also teach it to us in training. So please, shoppers. Give us our space.
* Shoppers, I addressed this above, but you really really need to unpack your own basket. A lot of the feedback we have received here at Attention, Shoppers from other cashiers has driven this point home. None of us can understand why you do this. It seems to be just sheer laziness. It's rude, shoppers. It slows us down and it is incredibly demeaning. You are the customers we file under "ridiculous".
* Lastly - and not unrelated to the above point - what is up with your parcel pickup habits, shoppers? Parcel pickup exists for a reason. I guess that reason is for people who have a HUGE load of groceries and don't want to put it in their car by themselves. The reason I prefer is that you are old or physically limited in some way. The one reason it is not is for some poor schmoe to carry your three bags of bread out to your car. Shoppers!!! You can't possibly be this lazy! Can you?
We'd like to hear your stories about annoying cashier habits, shoppers. There's two sides to every story. Represent!! cash_0r_charge@yahoo.com
posted by ces at 7:41 PM
9 Comments:
Any chance of seeing some stories about good customers?
Not sure yet, Mark. This site was originally designed to inform the shopper of how to improve their shopping experience. Obviously there are many great stories, but we want shoppers to feel welcome here - not ridiculed.
We have contemplated the "horror story" angle and are not giving a flat out NO, but so far we are holding off.
You can browse the comments for some excellent stories from other cashiers though!
FNC.
When I meant good customers I meant ones that don't annoy you. I like the site, it just seems that sometimes...it's a little harsh on the customers. I'm not denying customers suck, I wait on them too, but there's some bright spots to be celebrated I'm sure.
Good point, Mark. The next post will be dedicated to shining examples of fabulous customers. (of which there are many)
I do not personally think that customers suck, I am merely shocked by some of their bad behaviour.
Thanks for reading!
It's so weird how you mentioned the customer reaching over into bagging area, because I was just talking about it with someone the other day. I can't stand it when they do that--there should be some kind of rule saying they are not allowed to reach into our "personal space".
Quit whining about customers.
The bag thing is ridiculous. In my shopping experience, I've witnessed some of the worst bagging combinations; eggs with frozen juice cans; chicken with steak; etc.
I work in a deli, and I get my fair share of horrible, awful, customers, who tell me the setting on the meat slicer is wrong even after they specifically told me the setting, or that I have to give them a free pound for making them wait two seconds while i wipe the slicer down from previous meat. HOWEVER, I don't feel the need to complain about it in a blog. So why do you, it will not change the shoppers ways.
Sometimes what appears to be whining about customers is nothing more than an expression of amazement of people's actions.
If I am using a handbasket, why would you ask me to first unload it onto the belt so you can then just take the items off there, instead of out of the basket?
It slows down the line and seems utterly pointless...
when i have to reach into those damn baskets it is bad on my back.. plus how can we do a good job bagging if things are piled in a basket and not laid out on the belt.. i'm not digging through your things, that just ends up in me taking everything out for you anyways .. i think its all down to laziness of the shopper
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